Salesforce.com is an enterprise cloud computing and CRM software solutions provider that also offers IT Help Desk support. Salesforce's help desk lets users streamline support operations so companies can provide support 24-7. Companies will save money, time, and get great results with Salesforce.com. The help desk applications are easy-to-use and set up. Its enterprise help desk applications are ideal for companies of all sizes because they are customizable.
SysAid Technologies is a leading IT management solutions provider that aims to increase ease and efficiency for companies' IT departments. Its help desk will provide the means for overcoming challenges, increasing productivity, satisfying customers and ensuring that business performance increases. SysAid's help desk is an affordable solution for small to large Fortune 500 companies.
BMC Software is a leader in Business Service Management, helping IT organizations reduce risks and costs while increasing profits. Their main product, the BMC Remedy Service Desk, is a leading incident and problem management solution in the Help Desk industry. Ideal for medium to large companies, the BMC Remedy Service Desk is the tool that your company needs to manage service disruptions and to automate the incident response process.
CA is one of the largest IT management software providers in the world. Its Unicenter Service Desk is a web-based service desk solution that meets enterprise businesses' needs. CA prides itself on its service desk's ability to meet the most challenging support requirements. The CA Unicenter Service Desk can continually meet your company's needs as it grows, while reducing costs and increasing overall customer satisfaction.
Vivantio was the first company to produce a software-as-a-service (SaaS) desk application. The Vivantio system will reduce deployment time, lower costs and help IT professionals manage their department. Vivantio Service Desk is ideal for any organization, small or large. Vivantio promises to deliver a solution that is high-quality, easy to use, customizable and affordable.
The Help Desk Technology International Corporation is a service management solution company that has been developing desk software since the beginning of help desks, in 1988. Their main product is HelpSTAR. The HelpSTAR service help desk is useful for mid-sized enterprises in a variety of industries. Its technology will help users optimize service delivery and increase client satisfaction.
Troppus is a relatively new entrant to the IT market.The company was founded in 2009, but its executive team has more than two decades worth of experience in the industry. Troppus' primary goal is to provide help desk support from a modern-age IT perspective, from "a whole new direction." (The company name is a clever tip-off: read it backwards!)
Axios Systems provides a variety of IT management solutions and services through a single product, Axios assyst. The company was the first IT vendor to adopt the ITIL (IT Infrastructure Library) best practices framework, now a widely accepted global guideline. The company addresses many IT concerns with its single product offering and aids customers with IT consulting, training, and support. Axios attempts to provide simplicity in its services, as opposed to the broad catalog of different enterprise solutions offered by other vendors. The company touts the experience it's had since 1988 and the long-term value it delivers to its customers.
Web Help Desk is noted as one of the pioneering solutions of the help desk industry. The web-based software was released in 1999 for the Mac, and distribution has since expanded to other operating systems. This marks Web Help Desk as one of the earliest help desk products, and it is also one of the only commercial software packages using WebObjects as a development platform (also used by iTunes and the online Apple Store). The software is developed and supported by MacsDesign Studio LLC, which is based in Fremont, California.
EnterpriseWizard is a provider of multiple business management solutions. The company's initial product release was an application designed for help desk and customer support, but the company now has solutions for ITIL, change and asset management, CRM, government compliance, and other automated business tasks. EnterpriseWizard provides multiple functionalities, not through reprogramming, but by allowing completely customized data models. Through this methodology, as opposed to relying on custom coding for each project, EnterpriseWizard tries to keep its software adaptable and easy to maintain and upgrade. The solutions provider uses J2EE as a foundation, and then develops readily deployable applications from it.