Vivantio Review

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Vivantio was the first company to produce a software-as-a-service (SaaS) desk application. The Vivantio system will reduce deployment time, reduce costs and help IT professionals manage their department. Vivantio Service Desk is ideal for any organization, small or large. Vivantio promises to deliver a solution that is high-quality, easy to use, customizable and affordable.

Vivantio Key Features

Vivantio’s help desk has many features, including asset management, change management, service level management, a knowledge base, email integration, automatic escalation and more. Below is a detailed overview of some of Vivantio’s key features.

Vivantio Service Desk

  • Dashboard: this allows users to quickly identify trends, manage workloads, and view real-time statistics for current and past performance.
  • Incident Manager: incidents are quickly recorded, managed, and resolved with this feature.
  • Reporting: users can quickly create custom reports and export this information.
  • Client Manager: users can understand their customers, identify recurring issues, and build better relationships with customers.

Vivantio Highlights

  • Vivantio was named a winner in the Best of SaaS Showplace (BoSS) Awards category.
  • Vivantio is a Microsoft Gold Certified Partner.
  • The service desk is 100% web based, so users can access it from anywhere with an internet connection.
  • The service desk is customizable and thereby ideal for companies of any size- even individual users or large enterprises.
  • Users can call or email Vivantio representatives directly. They can also view data sheets and white papers for more information on Vivantio’s products.

Vivantio Technology

The Vivantio Service Desk is ITIL compatible and 100% web based. It is safe and secure. Vivantio Service Desk is available as an on site or SaaS solution.

Happy Customers

Allegia Group, Hays Specialist Recruitment, Fexco, Haydock Finance, Stanmore College, Oasis Healthcare, Cottsway Housing

Bottom Line

Vivantio offers an affordable and easy to use service desk that can be used by companies of any size. Vivantio’s solution will save companies time and money while providing customers with the best service possible. Download a free trial on Vivantio’s web site to see if the service desk is right for your company.