Salesforce.com Help Desk Review

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Salesforce.com is an enterprise cloud computing and CRM software solutions provider that also offers IT Help Desk support. Salesforce’s help desk lets users streamline support operations so companies can provide support 24-7. Companies will save money, time, and get great results with Salesforce.com. The help desk applications are easy-to-use and set up. Its enterprise help desk applications are ideal for companies of all sizes because they are customizable.

Salesforce’s helpdesk product is the Salesforce Service & Support.

Salesforce Key Features

Salesforce.com’s Help Desk integrates with hundreds of business applications through Salesforce’s AppExchange. It has a number of features, including IT Change Management, customizable features, email integration capabilities, and CTI & back-office integration. Below is a detailed overview of some main features of Salesforce’s Help Desk.

Salesforce Service & Support Desk

  • Self Service Portal: employees can answer and resolve their own questions with this portal.
  • Human Resources Processing: helps HR with the processing of benefits, terminations, and employee recruitment.
  • Internal IT Ticket Tracking: this enables the routing of assignment of tickets, which increases efficiency and workflow.
  • Asset Management: tracks software and hardware assigned to employees.

Salesforce.com Highlights

  • Thousands of companies rely on Salesforce’s help desk.
  • Users can make the most of their investments because Salesforce’s help desk applications can be integrated with a company’s existing internal help desk software.
  • Salesforce offers automatic updates and new features every year.
  • Salesforce has won several awards, including the Business 2.0 Next Next 25 and Service Elite’s Best Agent-facing Desktop Award.
  • Salesforce.com offers self-service resources on their website. Users can also call Salesforce representatives to talk to the company directly, during regular business hours.

Salesforce.com Technology

Salesforce offers hosted online applications that are completely cloud-based.

Happy Customers

Sprint, FedEx, Expedia, CNET, Bell, AMD, ADP, Spansion, Genesys Conferencing, Great-West Healthcare

Bottom Line

Salesforce provides an alternative to complicated, pricey, and labor intensive help desks with its own cloud-based help desk solution. Its help desk solution streamlines support operations, enabling companies to satisfy customers, ameliorate their reputation, and save money. There is no need to invest in expensive software that requires intense hardware because Salesforce’s help desk is completely in the cloud.