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Omnistar Interactive Review

Jul 22, 2010 | | 0 comments

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Omnistar Interactive is a web based solutions provider. Omnistar Interactive developed its help desk software, Omnistar Live, so users could have an all-in-one, easy to use solution. Businesses can provide ticket support and more with Omnistar’s help desk. Omnistar Interactive created Omnistar Live with the customers in mind. Its products are ideal for companies of any size, from small to enterprise.

Omnistar Interactive’s help desk software is Omnistar Live.

Omnistar Interactive Key Features

Omnistar’s help desk software has a wide range of features, including CRM integration, complex event processing, customizable reporting, knowledge base integration, mobile access, real time monitoring, and more. Below is a detailed overview of Omnistar Live.

Omnistar Live

  • Knowledge Base: customers and staff members can answer their own questions with the customized knowledge center.
  • Real-Time Live Chat: website visitors will able to to engage in instant chat with available staff members.
  • Email Integration: email requests can automatically be created into support tickets.
  • Built-In Document Manager: users can upload documents for customers or staff to view.

Omnistar Interactive Highlights

  • Omnistar continuously improves and updates their software based on customer feedback.
  • Omnistar Live has statistics reporting capabilities, so users can track where their site visitors are coming from and with which key words.
  • Omnistar Help Desk software can be translated into any language.
  • Omnistar’s clients range from small businesses with 10 clients to Fortune 500 companies.
  • Users can contact Omnistar representatives directly by email phone, during regular business hours. Users can also chat live with representatives through Omnistar Live’s website.

Omnistar Interactive Technology

Omnistar Live is available on Windows, web based, Mac, Open Source, Linux and Unix platforms. Omnistar Live requires an up to date web browser, Apache or IIS server, PHP 4.0 and above, MySQL 4.0 and above, and a Zend Optimizer or Ioncube Loader.

Happy Customers

Macy’s, Giant, Trek, Cornell University, University of Washington, Xerox, The Plant, First Florida Bank, LSU

Bottom Line

Omnistar Live is feature-rich and economical. It is very flexible solution as it can be used by very small businesses or large businesses. Omnistar live is a user-friendly help desk program that is a great option for companies who want to reach out to their customers more. View a demo, video walk through, or try Omnistar Live with their 90 day money back guarantee.