ManageEngine ServiceDesk Plus Review
Nov 02, 2011 | | 0 comments
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ServiceDesk Plus is built with extensive functionality to manage your IT processes more effectively. ServiceDesk Plus is a flexible, easy-to-use help desk software solution built on the ITIL framework to help you resolve IT service requests faster. ServiceDesk Plus has helped more than 10,000 IT managers efficiently manage their IT help desk and assets.
ManageEngine ServiceDesk Plus Key Features
ServiceDesk Plus is available in three editions: Standard, Professional, and Enterprise.
Service Desk Plus Standard Edition
An all-purpose help desk solution that includes:
- Self-service Portal
- Knowledge Base
- Multi-site Support
- SLA Management
- Help Desk Reports
ServiceDesk Plus Professional Edition
An IT help desk and asset management solution that includes the features of the Standard Edition, along with:
- Help Desk Management
- Agent-based Asset Scanning
- Asset Inventory Reports
- Purchase & Contracts Management
ServiceDesk Plus Enterprise Edition
An ITIL-ready help desk software solution that includes the features of the Professional Edition, along with:
- Incident Management
- Asset Management
- Problem Management
- Service Catalog
- Change Management
- CMDB
ManageEngine ServiceDesk Plus Highlights
- ServiceDesk Plus easily integrates with many platforms, from user management and monitoring tools to API-based integrations, saving your organization both resources and time.
- ServiceDesk Plus offers out-of-the-box ITIL functionality, with implementation completed in less than five days.
- Available as both an on-premise or on demand solution, ServiceDesk Plus is easy to customize to fit the way you run your business.
ManageEngine ServiceDesk Plus Pricing
- The ServiceDesk Plus Standard Edition starts at $495/2 technicians.
- The ServiceDesk Plus Professional Edition starts at $995/2 technicians.
- The ServiceDesk Plus Enterprise Edition starts at $2995/2 technicians.