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LogMeIn Review

Jul 22, 2010 | | 0 comments

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LogMeIn is an international company that provides software services that enable remote access to computers over any internet connection. Their products can be used by individual users or help desk professionals. LogMeIn products are ideal for users who are on the go and need to access the files on their original computer.

LogMeIn has many products, but the company’s help desk product is LogMeIn Rescue.

LogMeIn Key Features

LogMeIn products have many features, including mobile access, customizable reporting, chat functionality, and trouble ticketing. LogMeIn products also have multi-language and customer queuing capabilities. Below is a detailed overview of LogMeIn Rescue’s features.

LogMeIn Rescue

  • Reporting & Auditing: users can record sessions and capture chat logs for reporting and auditing purposes.
  • Reverse Screen Sharing: users can share their screen with others to show how to use applications, display certain documents and more.
  • Multi-Session Handling: users can conduct up to 10 concurrent remote sessions at once.
  • Instant Chat: users can chat with technicians on their desktop without any additional downloads.

LogMeIn Highlights

  • Over 100 million devices have connected to a LogMeIn service.
  • LogMeIn has won the Deloitte Technology Fast 500 Award.
  • LogMeIn will resolve issues at tier 1 support and it will reduce escalations.
  • There is a third party survey tool so customers can provide feedback, allowing a company to improve and make its customers happy.
  • Users can call LogMeIn representatives directly, during business hours. Users can also access the knowledge center on the LogMeIn website to answer their own questions.

LogMeIn Technology

LogMeIn has layered security architecture with permission-based access. Unauthorized access is prevented by 256-SSL encryption. The LogMeIn system requires a Windows or Mac computer and broadband connectivity for remote devices.

Happy Customers

Sony, Synamtec, Penske, Fordham University, MidMark, Grant Thornton, Microwize Technology

Bottom Line

LogMeIn Rescue will reduce support costs, improve end user productivity and increase remote support security. Customers will be satisfied because employees will be able to handle calls better and provide the necessary support. Users who are on the go can easily access their computers with LogMeIn’s secure connections. Users can try LogMeIn for free by submitting a request on their website.