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IssueTrak Review

Jul 22, 2010 | | 0 comments

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IssueTrak is a software development firm that created a web-based software program allowing customers to submit requests online. This evolved into the IssueTrak Help Desk solution. IssueTrak’s goal is to enhance a company’s internal and external customer support, workflow management, and issue tracking. IssueTrak’s company values are collaboration, respect, strong relationships, integrity and a commitment to excellence; all of these values come through in IssueTrak’s help desk software.

IssueTrak Key Features

  • Screen Pops: users can integrate a phone system to populate caller details when new issues are submitted.
  • Project Management: track timelines and issues of multiple projects at once.
  • Issue Auditing: store and archive issue audits for legal purposes.
  • Workflow & Task Management: delegate tasks, initiate change processes such as hiring, and assign responsibility for certain tasks or issues.

IssueTrak Highlights

  • IssueTrak is a Microsoft Gold Certified Partner.
  • IssueTrak has received many awards, including the Deloitte Technology Fast 500 and the Inc. 500.
  • IssueTrak has over 1500 customers in 34 countries, including big names such as Microsoft, Cisco, and the U.S. Department of Defense.
  • IssueTrak is affordable. Users can buy an annual lease, monthly lease, or own the software for a one-time price.
  • Users can access unlimited technical support by phone or email during regular business hours or even after business hours for critical support. Users can also submit requests through IssueTrak’s website.

IssueTrak Technology

IssueTrak Help Desk is available on web based or Windows platforms. System requirements include a Windows computer, up to date browser, Windows server, SQL Server, 1 GD RAM, and Pentium III or 1.8 GHz processor.

Happy Customers

Microsoft, Pepsi, UPS, Momenta, MedImmune, Raytheon, eHarmony, Ralph Lauren Polo.com, U.S. Army, The National Guard, Texas Rangers, Cintas

Bottom Line

If IssueTrak’s help desk software is good enough for the U.S. Government, then you know it is high quality software! IssueTrak’s numerous awards and important customer base show how worthy and dependable this product is. IssueTrak ensures that companies provide the best service possible while saving time and money. Request an online demo of IssueTrak to see the smart and innovative features that IssueTrak has to offer.