Innovative Cyber Solutions Review

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H2desk is a part of Innovative Cyber Solutions, a leading supplier of help desk software solutions. Innovative Cyber Solutions’ goal is to help companies enhance their performance, reduce operating costs and streamline support. Customers will be provided with a better user experience. The H2desk allows users to easily control and customize content within their help desk. It is a value-based application that will help companies focus on their core business.

Innovative Cyber Solutions’ help desk product is the H2desk.

Innovative Cyber Solutions Key Features

Innovative Cyber Solutions’ help desk has many complex features, including a self-service client, search generator, troubleshooting creator and the ability to keep track of customer issues in threaded form. Below is a more detailed list of some of the features of the H2desk.

H2desk

  • Customizable Customer Support Portal: create an online customer support panel so they can access files, tutorials, and manage their tickets.
  • Support Ticket Organization: H2desk organizes support requests in ticket style and converts emails into tickets.
  • Knowledge Base: users can create their own knowledge base to allow customers to look up and answer any questions they might have.
  • Support Sidebar: employees and customers can use this user-friendly sidebar for easy navigation around the help desk.

H2desk Highlights

  • H2desk allows mobile access and even has its own iPhone app, so users can provide customer support on the go.
  • H2desk lets users host the desk themselves or they will host it on their servers and provide users with instant access.
  • H2desk has a variety of plans depending on the size of your help desk department. Packages range from 1 staff member to 10 staff members to unlimited members.
  • Hosted plans include full support and automatic upgrades, so users get the latest features for free.
  • Users can go to the support sidebar on H2desk’s website to access tutorials, the knowledge base, and direct contact information. Users can message Innovative Cyber Solutions directly through the website.

H2desk Technology

If users want to host the H2desk on their own server, the server must support PHP 4.4 or later, MySQL 3.23 or later and ionCube. H2desk’s hosting services are web-based and server-based.

Happy Customers

Ohio State University, SwissBit, MicroSurvey, Make-a-Wish Foundation, Cornell University, RealData

Bottom Line

Innovative Cyber Solutions has tens of thousands of clients that are pleased with the H2desk. This help desk solution can help companies cut costs, better manage their company and streamline support. Users do not even have to host it on their own server- H2desk does the work for you! H2desk lets users try a 30 day free trial on ALL of their paid packages. If you purchase one of their packages and are not pleased, there is a 30 day return guarantee.