HelpSTAR Review

+ Add Your Company

[gfe_vendor_logo]

The Help Desk Technology International Corporation is a service management solution company that has been developing desk software since the beginning of help desks, in 1988. Its main product is HelpSTAR. The HelpSTAR service desk solution is ideal for mid-sized enterprises in a variety of industries. HelpSTAR will help users optimize service delivery and increase client satisfaction.

HelpSTAR Key Features

HelpSTAR has a variety of features, including change management, incident and problem management, real-time dashboard, configuration management, and knowledge management. Below is a list of some more specific features of HelpSTAR.

  • Email Support: HelpSTAR can process email inquiries, send reply messages, and send outgoing request messages.
  • Customizable: HelpSTAR is completely customizable as users can design objects in any field that they want.
  • Asset Management: this award-winning component lets users track asset costs, support, and allocation on a network.
  • Reporting & Data Analysis: custom Crystal reports are emailed automatically on a regular basis.
  • Reporting: out-of-the-box reporting capabilities deliver visibility into how IT and help desk activities are functioning.

HelpSTAR Highlights

  • HelpSTAR delivers an advanced web portal that allows users to access the help desk from anywhere in the world.
  • HelpSTAR has a 45 day unconditional money back guarantee if your company is not satisfied.
  • HelpSTAR is packed with features that allow users to automate standard operations, monitor SLA response times, and more.
  • HelpSTAR simplifies IT support and the help desk by streamlining and creating more efficient service processes.
  • Users can access HelpSTAR’s online support portal or contact customer service representatives by email or phone.

HelpSTAR Technology

HelpSTAR supports ITIL processes. HelpSTAR can be deployed on a web-based model or on-premise.

Happy Customers

UCLA, Art.com, MGM, Bobcat, American First Credit Union, North Carolina National Guard, Yamaha Motor Co., QAIQ, Reuters, UCSD, and many others.

Bottom Line

The HelpSTAR service desk will ensure that companies increase their performance and deliver high-quality service solutions. Their award-winning software is simple and easy to use. HelpSTAR helps mid-sized companies manage problems and solve them in a timely manner. Ultimately, this innovative software will cut costs and make internal operations run a lot faster and smoother.