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HelpConnection.NET Review

Jul 22, 2010 | | 0 comments

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HelpConnection.NET is a division of Expinion.net, a software design company. HelpConnection.NET is a help desk and customer support software provider. The site was created to help online businesses, in particular, organize their customer support issues and increase productivity within their business. Its affordable, full service customer support solutions are web-based and accessible from anywhere in the world at any time.

The website’s help desk solution is the HelpConnection.NET v3.0.

HelpConnection.NET Key Features

HelpConnection.NET’s help desk software includes many features, such as call tracking, customizable fields, mobile access, incoming call management, website integration, and more. Below is a detailed overview of the help desk’s main features.

HelpConnection.NET Help Desk v3.0

  • Client Role: the customers are able to access the help desk from anywhere to view and manage their tickets.
  • Knowledge Base Integration: users can set up a knowledge base so customers can answer their own questions, saving Human Resources time.
  • Multi-Language: the help desk can be translated into multiple languages, which is ideal for global companies.
  • Inventory Management: users can view and manage their inventory and assets.

HelpConnection.NET Highlights

  • HelpConnection.NET serves over 4,000 customers in multiple industries, including health, web design, software, education, retail and more.
  • A HelpConnection.NET purchase comes with 3 months of free customer support.
  • The help desk software can be accessed from anywhere in the world, 24 hours a day, so customers and employees can look at the web-based service desk whenever they want.
  • HelpConnection.NET’s parent website, Expinion.net, has award winning software. It won the Web Host Magazine’s Editor’s Choice Award.
  • Users can call during regular business hours or access HelpConnection.NET’s online self-service options 24/7.

HelpConnection.NET Technology

The software is completely web based. The service desk was written using ASP.NET 2.0 technology, by Microsoft. If users want to host HelpConnection.NET on their own server, they will need any Windows server, a Microsoft SQL Server, Internet Information Services and ASP.NET 2.0 or higher. Also, an up to date browser and internet or intranet connectivity is required.

Happy Customers

Fine Jewelers.com, Intersoft Group, Cabinet NG, Inc., Streamline Software, Print Place, Counting Technologies Corp., Imanet

Bottom Line

This web based help connection software is economical and accessible. Customers are more involved with HelpConnection.NET, thus saving administrators and employees the time and effort of responding to each individual customer question. Support and service is expanded with HelpConnection.NET, and only for a one-time low cost of $800. You can even try a 30 day free trial of HelpConnection.NET to see if it is right for your company.