GWI Review

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GWI is a leading provider of Help Desk and Service Desk software solutions. GWI’s main product is iSupport, which was designed to help IT desk professionals solve support issues.  GWI assures users that their ROI will increase.  Its products are feature-rich and will help companies with internal business management.

GWI’s help desk products include the iSupport Service Desk Edition, iSupport Incident Management Edition, and the iSupport Asset & License Management Edition.

GWI Key Features

GWI solutions allow users to manage incidents, changes, knowledge, workflow and more. iSupport is a powerful and flexible solution that will help companies meet their needs as they continue to grow. iSupport has many features, including customizable reporting, call tracking, alerts, billing & invoicing, support ticket tracking and more. Below is a detailed list of iSupport’s main features.

iSupport Service Desk Edition

  • Workflow Automation- automate workflow to increase productivity.
  • Asset Management- users can view, manage, and compare their assets with this feature.
  • Reporting Designer- this will allow users to view and create charts with custom designing tools.
  • Problem Management- users will be able to identity, route, and resolve problems faster and easier.

iSupport Incident Management Edition

  • Incident Management- users can manage incidents and automate workflow with this feature.
  • Knowledge Management – this has easy search features so users can look up the answers to their own questions.
  • Service Level Management – helps manage service level processes to increase efficiency.
  • Customizable Desktop – the easy to use desktop has many features that users can customize, including a chart designer, flexible alerting, quick searching and more.

GWI Highlights

  • Over 250,000 help desk professionals, of GWI’s 3,000 business customers, use iSupport every day.
  • GWI’s license has a one-time fee, as opposed to continuous fees for new features, which allows users to get all features for the specific addition they purchase.
  • iSupport has received many awards, including Software Magazine’s Best Enterprise Solution, CTI Magazine’s Product of the Year, and IBM/Lotus Beacon Best in Show Award.
  • GWI continuously updates iSupport and offers several upgrades every year.
  • Support from GWI representatives is available by phone, during regular business hours, or through GWI’s online self service options on their website. Users can also find more about the products through GWI’s training workshops and webinars.

GWI Technology

GWI solutions are available on Windows, web-based, or Mac platforms. iSupport Service Desk is ITIL, MOF, S-Ox, and COBIT based.

Happy Customers

Indiana Wesleyan University, Panasonic, State of Missouri, Amcor PET Packaging, New England Office Supply, LensCrafters, Sunbelt Software, Babson College

Bottom Line

GWI’s solutions were developed to help companies make their management processes easier while increasing their ROI quickly. GWI’s all-inclusive licensing, frequent product updates, and straight forward cost of ownership is hard to say no to. It is a great value that is sure to increase your company’s overall revenue and make internal business processes easier. GWI offers demos on their website.