Elsinore Technologies Review

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Elsinore Technologies is an enterprise level issue management solutions provider. Its award-winning solutions, including IssueNet Intercept, help companies manage problems, customer support, and inter-departmental communication in addition to a number of other things. Elsinore’s solutions are ideal for small, mid-size and enterprise companies.

Some of Elsinore’s help desk products include IssueNet Intercept, IssueNet Assist, IssueNet Oversight, and IssueNet Asterisk.

Elsinore Key Features

The IssueNet solutions are all feature-rich and customizable. Each one has notification setup, workflow designers, integration with Microsoft Outlook, a web portal for issue creation and more. Below is a more detailed list of features of two of the solutions.

IssueNet Intercept

  • Issue & Bug Tracker- this will track down problems so that issues are determined and resolved faster.
  • Process Management- this helps users manage business processes, no matter how big or small.
  • Web Portal- this provides employees with an easy way to communicate information to the help desk.
  • Requirement Management – companies will be able to manage requirements and fulfill them easier and faster.

IssueNet Assist

  • Help Desk- this allows customers to ask questions or seek help and expect a quick response from the company.
  • Trouble Tickets- this helps users manage customer tickets to make sure that each one gets taken care of and closed.
  • Customer Support- this helps users reach out and provide their customers with the best service possible.
  • Service Requests- users can easily manage service requests with this feature.

Elsinore Highlights

  • Elsinore solutions involve the customer with its browser-based interface, Relay, where customers can access it to submit issues.
  • Elsinore has thousands of satisfied customers in multiple countries and industries.
  • Elsinore’s solutions are all-in-one packages to help unique business processes.
  • Users can go to Elsinore’s website to access direct contact information, how-to videos, or online help.

Elsinore Technology

Elinsore products can be delivered as on-premise or web-based solutions. IssueNet solutions were build on .NET platform. They are integrated with Microsoft Outlook, MS Visual Studio, Office and Project.

Happy Customers

Fujitsu, Cisco, General Dynamics, US Army, Boeing, SAP, Siemens, US Department of Transportation (DOT), Lloyds of London, Sirius Satellite

Bottom Line

Elsinore’s IssueNet solutions are all-encompassing, allowing companies to solve problems in varying departments. Its customizable and easy to use software is ideal for companies of all sizes that want to improve their management processes. Elsinore Technologies even offers a free 30-day evaluation of their product and additional solutions free of charge.