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BPMonline Review

May 29, 2012 | | 0 comments

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BPMonline is a global provider of first-class Customer Relationship Management (CRM) and Business Process Management (BPM) solutions. The award-winning BPMonline CRM application brings easy and affordable process management tools to CRM professionals. Powerful and easy to use, the solution provides deep, user-friendly customization at an incredibly inexpensive price point.

Applying its deep industry-level experience, BPMonline created a wide range of industry-tailored solutions for customer relationships and business process management. BPMonline customers from Real Estate, Telecom, Banking, Legal and other sectors use the out-of-the-box solutions specific to their industry. This approach enables companies to have their CRM+BPM solution up and running quickly and ensure ongoing success.

Headquartered in London, UK, with an ever-growing partner network, BPMonline is presented in more than 35 countries around the world. Currently 3500 organizations trust their solutions, empowered by exceptional customer service.

BPMonline Key Features

BPMonline Service Desk provides a complete set of tools to improve the efficiency of your Service Desk:

  • Complete business process management cycle: design, automation and analytics.
  • Service design: service catalogue and service level management.
  • Service transformation: configuration, change and release management.
  • Service operations: incident, service request and problem management.
  • Knowledge management.
  • Time management, planned preventative activities.
  • Analysis and control of key performance indicators (KPIs).
  • Support the automation of core communication channels.
  • Convenient and easy self-service portal for end-users.

Due to a full range of tools for process design, automation and analysis, BPMonline Service Desk helps to increase the effectiveness of implementing ITIL recommendations, while considering business requirements and specific organizational structure of the company.

At the heart of the BPMonline Service Desk is a platform with up-to-date service-oriented architecture (SOA). This allows the creation of various configurations depending on Service Desk/IT department tasks. The Service Desk application is easy-to-customize and intuitive for both administrators and end users.

You can even work with BPMonline Service Desk data in an off-line mode using the BPMonline Outlook Connector. This module allows you to work with essential data from the BPMonline Service Desk software system directly in the familiar MS Outlook environment, avoiding data entry duplication.

BPMonline Highlights

  • Service Desk + BPM. A great chance to design and automate processes to deliver high quality customer service.
  • Unparalleled self-customization tools. IT Service Management software that can be tailored with the click of the mouse.
  • Open configuration. Platform that enables limitless extension opportunities.
  • Only $41 per month. Unprecedented price for cutting-edge business Service Desk software.
  • Agile Deployment. On-Demand or On-Site access.

BPMonline Technology

BPMonline Service Desk solution has two deployment options:

  • On-Demand: software as a service (SaaS). BPMonline Service Desk On-Demand (SaaS) is offered as an annual subscription and is delivered as a hosted application that sits on the servers of a certified data center. The key advantage is the ability to get a service desk system up and running quickly (within an hour) and eliminate any need for in-house IT infrastructure investment.
  • On-Site deployment offers the application hosted on the servers of the client, with a one-time payment and lifetime license.

Happy Customers

Customers from Banking, Real Estate, Telecom, Legal and other sectors

Bottom Line

BPMonline Service Desk offers a comprehensive IT Service Management solution with low total cost of ownership and a rapid ROI (return on investment). Based on the most advanced process modeling standard, BPMN, BPMonline Service Desk offers the tools you need to streamline your IT and service processes, automate the service desk, and troubleshoot IT service requests faster. The solution is ideal for organizations of all sizes and industries: banks, IT & telecoms, retail, system integrators etc.