BMC Remedy Review

+ Add Your Company

[gfe_vendor_logo]

BMC Software is a leader in business service management, helping IT organizations reduce risks and costs while increasing profits. Their main product, the BMC Remedy Service Desk, is a leading incident and problem management solution in the help desk industry. Ideal for medium to large companies, the BMC Remedy Service Desk is the tool that your company needs to manage service disruptions and to automate the incident response process.

BMC Software’s products include BMC Remedy Service Desk, BMC Service Desk Express Suite, and BMC Magic, among many others.

BMC Software Key Features

The BMC Remedy Service Desk and BMC Service Desk Express are both low cost, easy-to-use solutions that have strong workflow capabilities, are easy to integrate with other third party service management solutions, and improve the overall efficiency of business processes. Below is a list of the basic features of each help desk solution.

BMC Remedy Service Desk

  • Simple User Interface: reduces staff training time and speeds problem solving processes.
  • Built-in Process Flow Taskbar: simplifies service desk functions.
  • ITIL-based Incident & Problem Management Applications: speeds resolution times and identifies IT infrastructure defects.
  • Powerful Workflow Engine: automates service desk processes, capturing and tracking information at every step.
  • Intelligent Ticketing: creates tickets with information about the causes of incidents and their impact.

BMC Service Desk Express Suite

  • Wizard Driven Tools: simplifies the process of workflow development queries and configuration.
  • QuickViews Application: provides instant access to critical service information.
  • Customizable, Intuitive User Interface: personalizes the service desk to meet the company’s needs appropriately.
  • Strong Reporting and Workflow Capabilities: makes processes faster and simpler to improve efficiency and IT asset optimization.
  • External Application Integration: integrates with generic external applications with out-of-the-box connectors such as ODBC, XML, SNMP, and more.

BMC Software Highlights

  • BMC Software was recognized by Forrester Research as a leader in IT Service Desk Management Tools, Business Service Management, IT Asset LifeCycle Management and Data Center Automation.
  • BMC Remedy Service Desk is a standalone solution built with features that will increase customer satisfaction, help avoid future incidents from happening, and encourage user self-service so that the IT staff can use their time better.
  • BMC Remedy is the number one choice for ITIL-compliant service management processes.
  • BMC Service Desk Express reduces costs, deploys easily, and automates business processes, thereby helping companies increase their efficiency.
  • Users can even stay connected to the service desk through mobile devices, such as BlackBerry or Windows Mobile.
  • Users can use BMC’s FAQ section; download products, upgrades, and installation guides; and submit issues to BMC’s own IT department. There are also BMC podcasts available on the company’s website or you can call BMC directly from 7:00 a.m.- 7:00 p.m., central time.

BMC Software Technology

There is no software required for installation. The BMC Remedy Customer Support is built on the BMC Remedy Action Request System, which allows IT to rapidly configure customer support to increase satisfaction and meet the company’s needs, without complex programming. The BMC Remedy Service Desk has built-in CMDB and includes ITIL-based applications. The BMC Suite is also available in the cloud, via SaaS.

Happy Customers

Dell, Infineon, ADP Securities, The Volkswagen Group, Mary Kay, Illinois Century Network, SecureInfo, Optimis, among many others.

Bottom Line

BMC Software’s long list of awards speaks for itself as one of the best providers of business management and help desk solutions. The BMC Remedy Service Desk and BMC Service Desk Express Suite are both reliable options that are sure to quickly resolve issues and lower costs while helping your company increase profits. Customer satisfaction and your company’s satisfaction are both sure to increase with the deployment of one of BMC’s comprehensive solutions.