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ActiveCampaign Review

Jul 21, 2010 | | 0 comments

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ActiveCampaign is a web software provider that designs powerful help desk software, named SupportTrio. This help desk solution is sure to improve productivity and increase customer satisfaction. Support services will be expanded and customers will be able to answer their own questions through SupportTrio’s knowledge base. ActiveCampaign continuously updates their products and resources making sure that users get the latest information and improvements. Best of all, ActiveCampaign’s software is very affordable.

ActiveCampaign Key Features

ActiveCampaign’s help desk software has many features, including RSS ticket notification feeds, smart templates, multi-language abilities, customizable fields, and a web based setup wizard. Below is a detailed description of some more features of ActiveCampaign’s help desk software.

SupportTrio

  • Advanced Filtering: decides which department a ticket should go to.
  • Email Management: the help desk software will handle, route, and designate emails to improve email productivity.
  • Integrated Knowledgebase: this self-help resource allows public users to answer their own questions.
  • Collaboration Features: employees can see who is working on what in real-time, message each other, or even comment on projects to give input or feedback.

ActiveCampaign Highlights

  • ActiveCampaign has over 40,000 customers, including several Fortune 500 companies, from around the world, within a variety of industries.
  • SupportTrio supports any language. Users can use ActiveCampaign’s free language files or create their own.
  • SupportTrio integrates with TrioLive, which is a high level live support application that provides fast and accurate responses.
  • ActiveCampaign has a 60-day satisfaction guarantee.
  • Users can view documentation, tutorials, and demos about SupportTrio on ActiveCampaign’s website. They can also view the community forum about SupportTrio or contact ActiveCampaign directly through their website by email or by phone, during regular business hours.

ActiveCampaign Technology

SupportTrio requires PHP 4.3 and above, MySql 3.23 and above, and any POP account with the ability to setup a cronjob or scheduled task.

Happy Customers

Kopex S.A., Mambo Foundatoin, WestGroup Research, Spice Up Your Life, Othello, ArielHost LLC, VARhosting

Bottom Line

ActiveCampaign’s SupportTrio help desk solution is feature-rich and interactive. It is completely customizable so users can adapt the help desk software to their company’s needs. SupportTrio is an affordable solution, priced at $297 for the full license (one time fee) or $39.95 monthly. ActiveCampaign even offers a free 30-day trial of SupportTrio.