Tag: "ITSM"

Floating on a Cloud: LiveTime’s New Cloud Deployment Features

Apr 05, 2010 | Enterprise Service Desk | 0 comments

LiveTime will soon be extending their cloud deployment options to enable Google App Engine, Amazon EC2, and Rackspace Cloud. The web-based ITIL 3 Service Management Platform will utilize HTML5 standards, require no browser plug-ins, no ActiveX components, and no client downloads. The SaaS platform also boasts a RESTful Web Services feature as its primary API […]

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Service Desks show Improved Customer Inquiry Response

Aug 05, 2008 | Vendor Profiles | 0 comments

Recent surveys conducted by the SDI has shown that the ITSM industry has been effective in addressing any customer inquiries. ITIL standards have also been shown to increase as customer service levels continue to improve. The survey entailed a number of service desk managers across various industries to determine the performance and effectiveness of ITSM […]

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