Service and asset management solutions provider, Numara, announced the results of their new customer survey. The Survey revealed that 80% of the respondents used Numara FootPrints beyond the IT Service Desk. The FootPrints software was developed to provide IT with the power to cut costs and increase efficiency by streamlining and standardizing multiple processes, but […]
The European Commission has recently decided to outsource its Help Desk Management to Fujitsu. The deal will give Fujitsu control of providing IT support to over 5,000 users in 134 different offices all over the world. Fujitsu was awarded the contract due to the fact that the value Fujitsu offered in comparison to other companies […]
SaberSource’s announcement on the launch of its new After Hours Service Desk Solution is mainly geared toward top US executives who want to provide employees with IT support after work hours. After hours help desk solutions are more needed now as hours are now being extended beyond normal work days. Providing this new Help Desk […]