There are many benefits to allowing employees to work at home. Recently, there has been a rise in the number of jobs that are moving into the homes of its employees. Help Desk Jobs may be the next set of jobs to make the transition as companies see if they can cut costs and benefit […]
A job working at a help desk may not be one of the most pleasant work experiences out there. Help Desk employees are continuously battered with a number of questions that range from very simple to very peculiar. Employees who are poorly equipped to answer a question may suffer the wrath of an angry customer […]
The many users of various US Army Europe communications device should be seeing a big improvement in their IT problem resolution. The US Army has spent over 2 years migrating all of its data to the new centralized system. This new centralized help desk should immediately produce a quicker turnaround on any help desk issues […]
PURA, responsible for delivering many public services such as electricity and water to the public recently launched its Help Desk Service. This new Help Desk Service will work to handle the many customer complaints the office normally receives and provide better service to its many users. This new service would help quickly address many of […]
SaaS is helping companies grow larger and smarter as companies seek out the most cost effective solutions available. ZenDesk, a Software as a Service Help Desk Solution, is providing companies with a flexible help desk solution which can easily fit into a company’s daily operations. ZenDesk has capitalized on the growing interest in SaaS software […]