Recently, the Eden Housing Association announced that it has kept its IT infrastructure under control with the help from Numara Track-It! Help desk software. With the recent budget cuts occurring in the UK government it is of the utmost importance for organizations within the public sector to maintain tight control of their IT infrastructure and […]
One step often overlooked in the process of selecting a help desk solution is its implementation period. This often ignored step can greatly hamper employee productivity and hamper customer service. Implementation periods range widely in the amount of time needed to get the help desk solution up and running. Simple web-based help desk platforms […]
VisionWorld.com has announced the release of its help desk solution, Vision version 1.0. This new help desk solution should provide a company with a number of features that help businesses better manage and track their company help desks. Many features such as Email Management, Issue Tracking, Knowledgebases, etc. should aid companies in provide superior support […]
SharePoint has recently announced its deployment of its help desk solution for the Town of Oakville. Oakville decided upon Sharepoint’s help desk solution due to its affordability as well as the features that it can provide at the price. With the implementation of this new help desk solution, the Town of Oakville should be able […]
PURA, responsible for delivering many public services such as electricity and water to the public recently launched its Help Desk Service. This new Help Desk Service will work to handle the many customer complaints the office normally receives and provide better service to its many users. This new service would help quickly address many of […]