Kayako, the help desk software solutions provider, recently launched their latest generation of help desk software, Kayako 4. Kayako offers a web-based customer support solution that has hundreds of new features. The new Kayako help desk software solution was updated to improve scalability, reliability and customizability. The added features include new automation tools, a trainable […]
ManageEngine, an Enterprise IT Management Software and help desk company, recently launched the latest generation of their help desk application. The updated application is called the ServiceDesk Plus Version 8.0. The application, like ManageEngine’s other help desk solutions, is ITIL-ready. There are many new innovative features in ManageEngine’s latest version. The ServiceDesk Plus Version 8.0 […]
Zendesk, the help desk provider, decided to strengthen the Twitter integration capabilities on its help desk application. Zendesk originally set up Twitter integration for its web-hosted service desk in July, but customers pushed to have the capabilities deepened. Before Zendesk’s changes, customer service agents had to use an external social media tool to track Twitter. […]
Recently, GroupLink Corporation, a service desk and CRM software provider, announced that they will soon release a free help desk solution. GroupLink Corporation made their announcement at the 2010 Open Horizons EMEA Summit. One major reason behind the service desk company’s announcement is that GroupLink wanted to demonstrate its commitment to the EMEA market, and […]
There has been an increased demand for mobile help desk applications in recent months, and providers such as Apple and RIM have met these demands with the released applications for the iPhone and BlackBerry operating systems. Android is following in these steps as it recently released a SysAid Android application. SysAid, an IT service management […]