In today’s tough competition, the ability to differentiate your company from others is very difficult. Many companies are offering the same products and services, making it critical for companies to be perfect in every aspect in order to retain customers and maintain a customer relationship. Customer satisfaction is key to securing a long term relationship […]
Technology continues to become a lot more innovative and creative as software providers continue to try to provide the most effective and convenient solutions available. Bomgar’s remote access support software is an example of the innovation needed in today’s software market. In the high paced world we live in today, it has become necessary to […]
Recent surveys conducted by the SDI has shown that the ITSM industry has been effective in addressing any customer inquiries. ITIL standards have also been shown to increase as customer service levels continue to improve. The survey entailed a number of service desk managers across various industries to determine the performance and effectiveness of ITSM […]