PSA Intros PRONTO-Xi Help Desk for North American Users

PSA has enjoyed great success with its PRONTO-Xi Enterprise Resource Planning (ERP) Software and to build on this momentum, the company is preparing to launch its new PRONTO-Xi Help Desk service offering set to hit the market in January 2011.

The PSA Help Desk is designed to ensure customers can receive the prompt service they are used to getting from the PSA team of professional consultants. Clients have the option to continue to contact preferred support specialists directly if so desired, but are still encouraged to call the PSA Help Desk if they are in a position where their issues have not been addressed promptly.

The company’s PRONTO-Xi team of specialists will maintain the PSA Help Desk for direct access to client requirements. In most cases, these specialists should be able to address issues directly. In situations where more specific expertise is necessary, calls can be ‘triaged’ based on the priority and severity of the call and then forwarded to the appropriate service personnel.

In commenting on the PSA Help Desk, Kevin Schell, PSA’s General Manager noted that the company wants its clients to continue to get the most out of their PRONTO-Xi investment as they drive ERP excellence. PSA believes this new approach will add even more value for all clients and help PSA to continue to drive growth in this market.

PSA is an ERP software company that has built a strong reputation in the industry by delivering dedicated, professional and comprehensive business knowledge. The company focuses on offering value added business solutions that are driven by best practices aligned with clients’ goals and expectations. This launch of the Help Desk solution should help to build on this focus and drive continued strength in the market.