Vivantio Service Desk Hosted Service Passes Independent Platform Test for Hosted Solutions
Vivantio today announced that the Vivantio Service Desk product has passed an independent quality test designed specifically for hosted solutions.
Europe, Australia and North America (June 06, 2008) –
Vivantio today announced that the Vivantio Service Desk product has passed an independent quality test designed specifically for hosted solutions.
The testing was conducted independently by VeriTest, a testing service of Lionbridge Technologies, and is recognised by Microsoft.
Russell Wiltshire, Director, commented:
“This result helps to differentiate Vivantio as a company that means business in the SaaS market. We developed Vivantio Service Desk to run on site and SaaS from day one. This is what we do and this result proves that SaaS is a core competency for us.”
With some traditional service desk vendors muddying the waters by referring to web enabled applications as SaaS, Vivantio is keen to show that it’s system is a true SaaS offering with all the benefits that come with it.
As Russell Wiltshire explains:
“Not all service desks labelled SaaS have a multitenant architecture and a single code base. Customers are getting wise to this and having our system independently tested is a good way to provide the assurances they demand.”
As the SaaS market matures, customers are becoming more discerning and more concerned with who is actually providing the service. A common concern is whether the SaaS provider can offer a reliable platform. This result is recognised by Microsoft and provides Vivantio with the ISV/Software Solutions accreditation for hosted solutions.
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About Vivantio Ltd
Vivantio is a specialist service desk software and Software as a Service provider. Vivantio provides an easy-to-deploy and use suite of service desk tools which are designed for their simplicity, whilst offering the functionality that service desk teams need to increase productivity through the automation of processes and the enabling of customer self-service. For more information please visit www.vivantio.com
For all UK media enquiries for Vivantio please contact
Russell Wiltshire
Tel: +44 (0) 1934 424 840
Email: enquiries@vivantio.com
Source: Vivantio