Tottenham Hotspur Rings the Changes in its PCI DSS Project Using Numara FootPrints
Numara FootPrints helps give Tottenham Hotspur Football Club greater control and more effective management of PCI DSS-driven changes in its systems environment
Reading, UK (September 07, 2009) –
Numara® Software, Inc., a leader in service desk management solutions, announced today that one of England’s most famous football clubs, Tottenham Hotspur, has adopted its service desk solution, Numara® FootPrints®.
The recent implementation is a seamless transition from Tottenham Hotspur’s successful use of another Numara® Software product, Numara® Track-It!®, which the Club had been using since 2003 to manage the 1200 calls a year taken by its Help Desk.
The Club’s adoption of Numara FootPrints will enable it to not only continue effectively managing its service calls, but also give Tottenham greater control and management of the system changes it makes on a critical business project to comply with the PCI Data Security Standard (PCI DSS), a set of requirements for enhancing the security of credit cardholder data held by retailers.
That is why, for Tottenham Hotspur’s IT and Telecommunications Manager Philip Rose, the implementation of Numara FootPrints is a significant development for the Club.
“If it had not been for the requirements of PCI-compliance, we’d have continued with Numara Track It! However the key tenet of PCI is the protection of cardholder data, and to be able to make security-driven changes to our requirements, we must have effective Incident and Change Management capabilities in place. PCI tells us what we can or cannot do with credit card data, where it should be held, and how it should be protected. And Numara FootPrints helps us to manage any changes, such as monitoring legacy software applications that may not be PCI DSS compliant and which must be checked for security.”
With many of its sales for match tickets and merchandise being made by credit card, Tottenham’s four strong IT-team has found itself having to keep up with the demands of PCI DSS. The Club processes 700,000 credit card transactions a year. And a planned new stadium, taking the ground capacity from 36,000 to 58,500 spectators per match, is expected to drive up the number of credit card transactions significantly.
“Our fans need to know that their credit card details are being held securely. Any serious data breach would lead to a loss of faith by the supporters that their credit card details are going to be secure when they conduct a transaction with us, and a subsequent risk of brand damage to the football club,” says Rose.
In addition,the support of ITIL V3 service management framework processes that Numara FootPrints provides will allow Tottenham Hotspur’s incidents to be managed and resolved faster with configurable forms, sophisticated workflow and customer access, while for change management, the automation in Numara FootPrintsfor unlimited approval workflows will cover the triggering of a change process right through to the change being implemented.
Such functions are a clear benefit for Rose and his team.
“If you have security issues, you have to be able to follow a well documented procedure for recording that information and for making and tracking changes, so any breach is determined and your systems are effectively maintained. This is where Numara FootPrints will help us automate our approval structure for both IT and business process changes to cope with PCI DSS compliance,” says Rose.
The IT asset management capabilities of Numara FootPrints will also allow Tottenham Hotspur to locate and monitor all the assets on its network, helping the Club’s IT team understand where individual assets are being used, know how to uncover savings, and choose when to optimise the use of existing hardware and software.
“Being able to monitor and track our IT environment through Numara FootPrints and know what our assets are across the organisation is vital for the football club, and complements our requirements on the PCI DSS front,” says Rose.
For more information on Numara Track-It!, please visit www.numarasoftware.co.uk.
About Numara Software, Inc.
Serving over 50,000 customer sites worldwide, Numara Software is a global leader in providing practical software solutions for service management to IT professionals. From a single technician running a help desk to 1000 technicians managing a complex service desk, IT organizations of all sizes trust our award-winning solutions, featuring Numara Track-It! and Numara FootPrints, to track requests, automate workflows and support internal and external customers.
Unlike other complex, difficult-to-implement, and costly products, we offer robust, affordable and easy-to-use solutions that can be quickly deployed without disruption to your business. Our flexible solutions can be implemented right out of the box or configured to match your unique IT environment and business processes. They can also be leveraged to support non-IT operations, such as human resources and facilities, allowing you to optimize your investments in licensing, maintenance, training, and support.
We’re passionate about helping people successfully manage their IT environments. To register for a one-on-one guided walkthrough, attend a webinar or download a trial, please contact the UK sales team on: 0800 195 2373 or visit: www.numarasoftware.co.uk.
For further information:
Paula Elliott
C8 Consulting Ltd for Numara Software
+44 (0) 118 9001132
paula@c8consulting.co.uk
Source: Numara