Top US Electrical Distributor Selects TechExcel Help Desk Management Suite To Manage Desktop Operations
Employee-Owned Van Meter Industrial Secures Over Twenty Locations Using Innovative Help Desk Software
Cedar Rapids, Iowa (July 10, 2007) –
Van Meter Industries, a top US electrical distributor, announced today that it has implemented TechExcel ServiceWise over competing solutions to help their IT organization better manage more than 500 PCs across its infrastructure and sister company sites throughout the North Central United States.
Ranked number 38 of all electrical distributors in the US, Van Meter Industries is a 70-year-old industrial distributor with 13 locations throughout Iowa and a partnership with Werner Electric of Minnesota, which has seven branches in Minnesota and Wisconsin. The IT department at Van Meter connects all computers across the company’s 13 Iowa sites as well supports help desk operations at sites in Wisconsin and Minnesota. Being able to manage these computers and ensure security in an increasingly threatening IT environment required the IT staff to seek out a solution that would protect its environment in real-time.
With staff becoming more mobile it is essential for businesses to implement a successful tool to combat increasing security threats and secure even the most remote IT environments. Tracie Henrickson, Help Desk Administrator and Employee-Owner at Van Meter, decided to take a proactive approach to securing her environment by successfully implementing TechExcel ServiceWise. Henrickson and the IT staff at Van Meter evaluated a host of different help desk software product suites, but key features designed to enhance security and IT standards compliance offered from TechExcel solidified the purchasing decision. Key deciding features included real-time monitoring, workflow management, and the ability to remotely control desktops, asset management, and the ability to continually manage software patch updates for security.
“With TechExcel, enterprises can proactively manage, update and protect IT systems centrally,” said Henrickson. “As employee-owners in an industry known for its razor-thin margins, each purchasing decision we make must be critical to not only our success, but to increase our efficiency. TechExcel empowers us with the tools needed to impact our business and are enabling us to implement procedures to create an environment where machines are successfully monitored and patched to reduce security threats.”
TechExcel ServiceWise provides solutions for the entire IT department by adding functionality for IT service management, change management, service level management, knowledge management and asset management in a single solution. It is designed to give enterprises the needed tools to easily, effectively and efficiently manage all its client systems and actively provide endpoint security management.
“By using TechExcel ServiceWise and eliminating manual process that are both costly in time and maintenance, we anticipate it will improve the quality of our service by enabling us to respond more quickly and provide real-time updates as they are needed,” added Henrickson. Moreover, for the first time, the TechExcel ServiceWise Web Interface will enable our uses to view real-time information on their call status.
TechExcel further extends its help desk technology with a new knowledgebase module called KnowledgeWise Auto-Suggest that takes submitted service requests and automatically notifies the submitter immediately through a web browser or via email. Over time these automatic suggestions will adapt, and become more relevant because of a ranking index based on keyword searches, click-thru count, knowledge topic weight, and employee feedback.
For more information about how TechExcel solutions are making the business of software development more efficient, see http://www.techexcel.com/.
About TechExcel
TechExcel, Inc. is the leader in unified Application Lifecycle Management as well as Support and Service solutions that bridge the divide between product development and service/support. This unification enables enterprises to focus on the strategic goals of product design, project planning, development and testing, while enabling transparent visibility with all customer-facing initiatives. Founded in 1995 and headquartered in Lafayette, California, TechExcel has over 1,500 customers in more than 42 countries and maintains offices in Chapel Hill, North Carolina, London and Beijing. For more information, visit www.techexcel.com or call 925-871-3900 in the United States or +44 (0)20 7470 5650 in the United Kingdom.
Source: TechExcel