Selex Systems Integration selects Numara FootPrints over competing product, FrontRange® HEAT
Numara FootPrints helps Selex Systems Integration manage a complex service desk environment across multiple territories with one single centralised system.
Reading, UK (November 18, 2009) –
Numara® Software, Inc., global leaders in service desk and asset management solutions, announced today that Selex Systems Integration Ltd, a contracting and systems integration business responsible for managing the delivery of technology investment programmes in complex operational and safety-critical environments, has chosen Numara® FootPrints® to provide service desk services and support to over 1,000 end users.
Selex Systems Integration Ltd adopted Numara FootPrints earlier this year following a takeover and subsequent merger between VEGA Group PLC and SELEX Sistemi Inegrati UK Ltd. It has meant that the organisation’s service desk can now cost-effectively meet the many and varied support needs of its users spread across multiple territories in Europe.
Prior to being acquired by Finmeccanica, VEGA’s IT department had been using Numara FootPrints, since March 2004. At the time of merger, SELEX Sistemi Integrati UK Ltd was using another service management solution, known as HEAT. It was deemed unnecessary to use two service desks and the decision was taken to migrate to one solution. Nick Dunford, Head of Information Systems at SELEX Systems Integration, was tasked with determining which solution would best fit the newly merged business. After extensively reviewing the capabilities of both products side-by-side, Dunford opted for Numara FootPrints.
“The reason why we selected Numara FootPrints is because it perfectly matched our application strategy – in that it is a web-based solution with SQL Server in the background with a single sign-on. Additionally the configurable workflow and escalation capabilities in the product were very attractive because this meant that complicated programming would not be necessary. As a result, our technicians don’t need to have deep technical knowledge of the solution.
“We also don’t have to purchase extensive professional service engagements from Numara Software for implementation, administration, customisation and upgrades.” Dunford explains.
Today, Numara FootPrints handles SELEX’s service desk hardware and service requests. With over 1,000 users the self service functionality within the tool has been critical for dealing promptly with requests and incidents. Numara FootPrints is used internally within the IT department for change management. Additionally, the facilities management team are using this project-based tracking tool to maintain and take care of SELEX Systems Integration’s operational activities.
“Numara FootPrints replaces a complex, expensive service desk solution and has a lower cost of ownership because it requires fewer resources to manage. The product delivers fast time-to-productivity in that it is up and running faster than most other tools I’ve experienced.
“Our customers have very quickly felt at ease with Numara FootPrints. We’ve been delighted with the flexibility and control it has given us; not just around the service desk, but also when using it for internal change management within the IT department. We’re a progressive company and for IT to efficiently respond to the demands of the business, we couldn’t do so without Numara FootPrints!”
About Numara Software, Inc.
With more than 55,000 customer sites worldwide, Numara Software is a global leader in delivering practical, flexible solutions that allow IT organizations to improve service to their end-users. Our integrated IT service management and IT asset management software platforms enable organizations to efficiently automate a wide variety of IT related tasks and processes using interoperable solutions from a single, proven vendor. Widely known for our dedicated focus on ease of use and affordability for our customers, our IT solutions deliver fast time-to-value, increased control, and reduced risk for small businesses to large companies. For more information, visit: www.numarasoftware.co.uk.
For further information:
Paula Elliott
C8 Consulting Ltd for Numara Software
+44 (0) 118 9001132
paula@c8consulting.co.uk
Source: Numara