Over 65,000 MSPs and IT Service Providers Now Using Spiceworks to Manage Client Networks
Free IT Management Software and Community of Technology Pros Help MSPs to Better Service and Market Offerings to Small Businesses Worldwide
AUSTIN, Texas (July 27, 2009) –
Spiceworks(TM), Inc., which provides the first free social IT management application for small and medium businesses, today announced that over 65,000 managed service providers (MSPs) worldwide are now using the Spiceworks IT Desktop to service and manage client computer networks. Spiceworks also unveiled enhancements to its IT management software and MSP partner program that together will help MSPs improve service delivery and better market their offerings to the Spiceworks community of over 700,000 small business IT professionals.
“One of the best things about the Spiceworks IT Desktop is it doesn’t require a lot of convincing to get an MSP or their clients to adopt it,” said Mike Mullen, President, Premier Technology Services. “It’s a powerful IT management tool and it’s free – no matter how many companies or devices you want to manage. With the added benefit of the Spiceworks community, we can collaborate and partner with other service providers and market our offerings to a greater number of small businesses worldwide.”
Since its launch three years ago, the Spiceworks IT management software has helped MSPs around the world to service their clients more effectively and affordably than ever before. The latest capabilities available from Spiceworks make this even easier and include:
* Customizable User Portal – allows MSPs to deliver a customized user portal for each of their clients. The portal can contain the provider’s and client’s logos; fields ticket submission and status; updates on outages, maintenance and more; service provider knowledge articles; and even third-party widgets and feeds such as calendars and news.
* Remote Site Data Collection – lets MSPs install Spiceworks for multiple clients and in as many client sites as they need. Providers can access data on these sites centrally to better manage and support multiple clients and locations.
* Service Provider Directory – allows MSPs to list and market their offerings for free to more than 700,000 small business Spiceworks users worldwide at http://community.spiceworks.com/service_providers. Providers can be searched by geographic location and specialty. In addition, members of the directory can showcase their expertise and know-how by participating in the more than 400 technology topics and user forums within the online Spiceworks user community.
* MSP Plugins – MSP partners can build and distribute custom applications that plug into Spiceworks and enhance management of small business IT networks. These can include custom reports, specialized help desk features, user portal designs and extensions, language translations and more.
The Spiceworks IT Desktop is a free IT management application designed for small and medium organizations with up to 500 devices. More than 700,000 IT professionals and 65,000 managed service providers (MSPs) worldwide use the application to automatically inventory, monitor, troubleshoot, report on and run a help desk for IT networks. It is the first business application to embed crowdsourcing, social networking and community collaboration features directly into an IT professional’s daily workflow. Currently Spiceworks is used in 196 countries to support 24 million employees and 35 million devices.
“MSPs provide tremendous value and services to the small and medium business market,” said Scott Abel, co-founder and CEO of Spiceworks. “But ever-changing software pricing models and the market landscape have made their jobs more difficult. We’re helping MSPs by providing a powerful management tool they can use for free, while connecting them to one of the largest communities of potential small business customers in the world.”
More information on the latest features and offerings for MSPs and IT service providers can be found at http://www.spiceworks.com/free-managed-service-platform-software/. To follow Spiceworks on Twitter go to http://twitter.com/spiceworks. To connect with Spiceworks on Facebook visit http://www.facebook.com/pages/Spiceworks/15382903707.
About Spiceworks
Founded by network and systems management software pioneers, Spiceworks develops the first free social IT management application that incorporates crowdsourcing to help over 700,000 small businesses and 65,000 managed service providers (MSPs) simplify everything IT. Spiceworks makes it easy for IT pros to manage their networks, collaborate to solve technology problems, and find the best practices, products and services they need day-to-day. Spiceworks is a privately held company headquartered in Austin, Texas with funding from Austin Ventures and Shasta Ventures. For more information visit www.spiceworks.com.
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Spiceworks is a trademark of Spiceworks, Inc. All other names may be trademarks or registered trademarks of their respective owners.
Media Contact:
Karl Scholz
For Spiceworks
karl.scholz@virtualprdirector.com
(512) 493-0909
Source: Spiceworks