Oryx Align strengthens its offering with Numara Track-It!
Numara Track-It! help desk solution enables the IT services sector to manage its clients’ growing and increasingly complex IT needs and demands
Reading, UK (August 17, 2009) –
Numara® Software, Inc., a leader in help desk management solutions, announced today that Oryx Align, one of the rising stars in IT services, has chosen to implement Numara® Track-It!®.
Numara Track-It! is the world’s most widely installed help desk and asset management solution and Oryx Align chose to adopt this market-leading product after a competitive bid against Hornbill Essentials® which Numara Track-It! won on the strength of its all-around package.
Based in London, Oryx Align is a young and dynamic IT services company that opened its doors in March 2006. The company delivers the highest level of proactive IT support, office fit-out and design solutions to small and medium-sized businesses in the retail, manufacturing, charity, media production and professional services sectors.
In recent months Oryx Align’s workload has increased exponentially, and it faces two notable challenges: how to manage the growing IT inventory of external customers, and how to effectively collate client incidents and respond to them in a timely manner. For example, in a recent month, three Oryx IT specialists fielded over 700 service calls from Oryx customers.
Those increasing IT requirements from Oryx’s clients meant that a new help desk system was urgently needed to match the company’s increasing workload and back-up its growing reputation as one of London’s superior IT services organisations.
Keith Christie-Smith, Technical Manager for Oryx Align, explains the reasons behind the company’s choice of Numara Track-It!:
“We evaluated both Numara Track-It! and Hornbill Essentials and Numara Track-It! won hands down. The pre-sales support and configuration offered was key in our decision-making process as we needed to be certain that any given solution would fit our business needs perfectly.”
A key element in Oryx Align’s implementation of Numara Track-It! has been Numara Track-It!’s ability to help the company support its external clients by enabling it to efficiently keep track of all workstations and laptops as well as manage client requests and calls. The software’s reporting features means Oryx Align can efficiently monitor trends on its clients’ networks and the company has recently started doing inventory scans for its clients to track their IT assets.
Keith Christie-Smith continues:
“Numara Track-It! has streamlined Oryx Align’s processes in that it has enabled us to easily manage our clients’ hardware on-site, without attending the site and wasting valuable engineering time performing manual audits. Before it would take us a whole day to audit our customer’s equipment. Now, instead of taking 30 minutes per machine, we’re able to run an audit on a machine within a minute or two.”
Another important factor for Oryx Align was to ensure implementation was seamless, so that it could handle all external requirements without suffering any disruption to its current business.
Christie-Smith says the pre-sales support and configuration offered by Numara Software, as well as knowing that the chosen solution would perfectly fit its business needs, was key in its decision-making process.
“The support that we have received from Numara Software has been superb, and the support team members have been helpful and more than happy to log onto our machines and server to rectify any issues we encountered.”
For more information on Numara Track-It!, please visit www.numarasoftware.co.uk.
About Numara Software, Inc.
Serving over 50,000 customer sites worldwide, Numara Software is a global leader in providing practical software solutions for service management to IT professionals. From a single technician running a help desk to 1000 technicians managing a complex service desk, IT organizations of all sizes trust our award-winning solutions, featuring Numara Track-It! and Numara FootPrints, to track requests, automate workflows and support internal and external customers.
Unlike other complex, difficult-to-implement, and costly products, we offer robust, affordable and easy-to-use solutions that can be quickly deployed without disruption to your business. Our flexible solutions can be implemented right out of the box or configured to match your unique IT environment and business processes. They can also be leveraged to support non-IT operations, such as human resources and facilities, allowing you to optimize your investments in licensing, maintenance, training, and support.
We’re passionate about helping people successfully manage their IT environments. To register for a one-on-one guided walkthrough, attend a webinar or download a trial, please contact the UK sales team on: 0800 195 2373 or visit: www.numarasoftware.co.uk.
For further information:
Paula Elliott
C8 Consulting Ltd for Numara Software
+44 (0) 118 9001132
paula@c8consulting.co.uk
Source: Numara