Numara Software Receives 2008 Communications Solutions Product of the Year Award
Numara FootPrints 9 Recognized for Outstanding Innovation
Tampa, Fla. (June 29, 2009) –
Numara® Software, Inc., a leader in service desk management solutions for IT professionals, today announced that the Technology Marketing Corporation (TMC) has named Numara® FootPrints® 9 as a recipient of the 2008 Communications Solutions Product of the Year Award. Selected as one of the most innovative products brought to market in 2008, Numara FootPrints 9 offers new and expanded support for IT Infrastructure Library (ITIL®) v3 service lifecycle best practices and extensive usability enhancements including powerful new mobile technology. This award recognition further demonstrates that Numara Software continues to be a market leader for real-world IT service management by providing its customers with practical, affordable solutions that help service organizations deliver world-class experience to their customers.
“We’re pleased that Numara FootPrints 9 was recognized for this prestigious award and believe that it illustrates our continued dedication to providing our customers with the practical service management tools they need to centrally manage processes and better align with their businesses,” said Debbie Ingram, senior manager of market strategy for Numara Software. “We designed Numara FootPrints 9 in response to customer demand; and this release features new and expanded support for ITIL v3 service lifecycle processes. It also includes a new service catalog to help organizations improve service workflow processes without complexity and extensive usability enhancements. Additionally, this version has powerful new mobile technology that gives agents access the service desk right on their smartphone devices enabling them to work on-the-go’ from any location.”
Numara FootPrints 9 offers integrated service desk management, IT service management, and customer support management automation. It also gives mid to large-sized organizations the ability to centrally manage service desk processes within and beyond IT. This new version now offers IT Infrastructure Library (ITIL) v3 enablement, reducing the complexity and time required to implement ITIL processes through built-in templates, menu-driven customization and workflow that can be customized quickly and easily to meet a company’s needs. The Numara FootPrints Service Catalog provides an easy way for customers to view a comprehensive list of services available and submit requests, enabling organizations to provide a one-stop-shop service request experience in an easy-to-use and understandable format. Finally, Numara FootPrints 9 offers the new Numara FootPrints Mobile module, which gives agents access to the service desk using the Web browser on their Microsoft® Windows Mobile, RIM® BlackBerry® and Apple® iPhone® devices.
“Numara Softwarehas been recognized with a 2008 Product of the Year Award for their excellence in the advancement of voice, data and/or video communications,” said Rich Tehrani, TMC President and Group Editor-in-Chief. “Numara Software has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.”
The Communications Solutions Product of the Year Award recognizes the vision, leadership and attention to detail that are the hallmarks of the prestigious award. The most innovative products and services brought to market in 2008 were selected as recipients of this year’s Communications Solutions Product of the Year Award for their groundbreaking achievement.
The 2008 Communications Solutions Product of the Year Award winners can be found on the INTERNET TELEPHONY and Customer Interaction Solutions Web site.
Contact:
Liz Boal
Greenough Communications
617.275.6522
lboal@greenoughcom.com
About Numara Software
Serving over 50,000 customer sites worldwide, Numara Software is a global leader in providing practical software solutions for service management to IT professionals. IT organizations of all sizes trust our award-winning solutions, featuring Numara Track-It! and Numara FootPrints, to track requests, automate workflows and support internal and external customers.
Unlike other complex, difficult-to-implement, and costly products, we offer robust, affordable and easy-to-use solutions that can be quickly deployed without disruption to your business. Our flexible solutions can be implemented right out of the box or configured to match your unique IT environment and business processes. They can also be leveraged to support non-IT operations, such as human resources and facilities, allowing you to optimize your investments in licensing, maintenance, training and support.
We’re passionate about helping people successfully manage their IT environments. Find out how we can help you by visiting: www.numarasoftware.com.
About TMC
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two to three million unique visitors each month worldwide, according to Webtrends. TMCnet is ranked as 2,921 in Quantcast’s Top U.S. Sites placing TMCnet in the top .03% most visited Web sites in the US. In addition, TMC produces ITEXPO, 4GWE Conference, Digium|Asterisk World and Communications Developer Conference.
TMC’s Green Blog has been ranked on the “100 Best Blogs for Those Who Want to Change the World”. For more information about TMC, visit www.tmcnet.com.
Source: Numara