LogMeIn Rescue Now Available on the Force.com AppExchange from Salesforce.com – Provides Customers with SaaS Solution for Remote Support
LogMeIn Rescue for Force.com AppExchange Provides Customer Contact and Case Management
Woburn, Mass. (July 10, 2008) –
LogMeIn Inc., today announced the availability of LogMeIn Rescue for the Force.com AppExchange from salesforce.com. LogMeIn Rescue enables IT and support professionals to improve customer service levels and increase end-user and/or customer satisfaction and loyalty.
The addition of LogMeIn’s award-winning LogMeIn Rescue to the Force.com AppExchange enables integration of customer contact and case management with a SaaS-based remote support service, helping organizations improve customer visibility, management and support.
LogMeIn Rescue provides IT and support professionals with a SaaS-based solution for remote support that enables secure, instant end user support from anywhere, anytime, across Windows PCs, Macs and smartphones.
“LogMeIn’s SaaS-based support tool is a perfect complement to Salesforce CRM,” said Timothy Perry, director of Customer Service at ShowingTime. “The ability to provide instant, on-demand help from within our CRM application extends our ability to provide exceptional service to our customers, which is a key business objective.”
With LogMeIn Rescue for the Force.com AppExchange, a LogMeIn Rescue remote support session can be launched from any case within Salesforce CRM. Once the remote support session is complete, the LogMeIn Rescue session data is automatically recorded in activity history of the Salesforce CRM case. Integrating LogMeIn Rescue with Salesforce CRM can help reduce costs by improving IT support productivity and providing a single, integrated repository for all customer management activities.
“We are pleased to be part of the Force.com AppExchange,” said Andrew Burton, VP of Products, LogMeIn, Inc. “We believe Salesforce.com customers will appreciate LogMeIn’s ability to provide anywhere, anytime support from internet connected devises and access directly integrated with their contact and case management solution.”
“Thousands of Salesforce CRM customers have added partner applications via the AppExchange to extend the benefits of SaaS applications throughout their businesses,” said Clarence So, Chief Marketing Officer, salesforce.com. “LogMeIn’s SaaS-based support tool is an excellent complement to Salesforce CRM by providing instant help from within the browser.”
LogMeIn Rescue for the Force.com AppExchange is immediately available for test drive and deployment on the Force.com AppExchange at http://www.salesforce.com/appexchange/.
Force.com Platform and the AppExchange
Force.com (http://www.force.com/) reinvents the traditional development, deployment and distribution of any business application with platform-as-a-service. Developers, customers and partners can use Force.com to easily create a new generation of on-demand applications and deploy them worldwide as a service. Force.com allows applications to be easily shared, exchanged and installed with a few simple clicks via the Force.com AppExchange marketplace, enabling all the innovation that Force.com unleashes to be easily distributed to the entire on-demand community.
The AppExchange economy continues to expand, with thousands of customers installing applications via the Force.com AppExchange. Customers of all sizes can quickly and easily extend Salesforce with additional on-demand business applications available on the Force.com AppExchange, found at http://www.salesforce.com/appexchange/.
About LogMeIn, Inc. – http://www.LogMeIn.com
LogMeIn is a leading provider of on-demand, remote-connectivity solutions to small and medium businesses, IT service providers and consumers. LogMeIn’s products are deployed on-demand and are accessible through a Web browser. The LogMeIn family includes LogMeIn Free®, LogMeIn Pro®, LogMeIn Ignition(TM), LogMeIn Rescue®, LogMeIn IT Reach®, LogMeIn Backup(TM), Remotely Anywhere®, LogMeIn Hamachi(TM) and LogMeIn Scout(TM). LogMeIn is based in Woburn, MA with European centers in Budapest, Hungary and Amsterdam, Netherlands.
Source: LogMeIn