Industry Research Firm: BMC Software Service Management Solutions Lead for Small and Large Enterprises
BMC Remedy Help Desk and BMC Magic Service Desk Suite Deliver Broad Management Capabilities
HOUSTON (March 14, 2006) – BMC Software, Inc. [NYSE: BMC] today announced that its BMC® Remedy® Help Desk and BMC Magic Service Desk have been named leading service management solutions in The Forrester Wave(TM): Service Desk Management Tools, Q1 2006, Forrester Research, Inc. Feb. 2006.
Forrester Research (Nasdaq: FORR) is an independent technology and market research company that provides advice about technology’s impact on business and consumers. For this latest report, Forrester analysts evaluated the relative merits of twelve different products from nine vendors, based on 80 different criteria. A summary of Forrester’s findings with respect to BMC Software can be found in “BMC Remedy Help Desk and BMC Magic Lead for Both Large and Small Enterprise Service Desk Tools,” Forrester Research, Inc., Feb. 2006.
“BMC delivers robust integrated solutions for all of our customers, regardless of how small or large they may be,” said Jim Grant, vice president and general manager, Enterprise Service Management, BMC Software. “The fact that Forrester Research has recognized BMC’s service desk management solutions as leaders in both customer segments further validates our end-to-end business service management approach.”
BMC Remedy Help Desk automates the ability to submit, monitor, and manage incidents and problems, change tasks, and asset inventory records. Its architecture, which includes the BMC Atrium® Configuration Management Database (CMDB) also allows users to identify which business services are impacted by a given incident or problem, allowing customers to determine priorities based on business needs. BMC Magic Service Desk Suite, which has been renamed BMC Service Desk Express Suite, automates service desk processes and lowers cost of support operations. It provides a powerful workflow solution that delivers superior service and reduces operational expenses with reporting that provides the data customers need to make informed business decisions.
BMC Software will be demonstrating these solutions and more at the Help Desk Institute Conference & Expo, to be held in Memphis, TN, March 19-22, 2006. Andrej Vlahcevic will be discussing CMDB best practices and Doug Mueller will be covering the service desk of the future at the conference on Tuesday, March 21st.
Source: BMC Software