CUSTOMER WIN: New South Wales Department of
SYDNEY (January 27, 2008) – The New South Wales (NSW)
Department of Education and Training has significantly expanded its
implementation of BMC Software’s (NYSE: BMC) Remedy IT Service
Management Suite (ITSM).
A current user of the BMC Remedy Service Desk and Change
Management solutions, the department recently also selected BMC
Remedy Asset Management, a key part of the ITSM solution portfolio.
The NSW Department of Education and Training delivers high quality,
internationally competitive public education and training from early
childhood to the award of the NSW Higher School Certificate. It also
provides TAFE NSW courses, adult and community education courses,
migrant English programs, post-secondary art courses and advice to the
NSW Government on higher education. The department maintains
one of the largest service support environments in the southern
hemisphere.
“With such a large Service Desk and a sizeable number of assets in the
environment, efficiently managing components and any associated service is critical,” said Chip Salyards, BMC’s vice president and
general manager for the Asia Pacific region. “We are very pleased to be
able to help the NSW Department of Education and Training leverage
their IT resources to further champion education initiatives across New
South Wales.”
Source: BMC Software