New Devices make Help Desk more Efficient
With the technology boom and the introduction of faster networks and advanced portable devices, companies are able to provide support around the clock. The technology boom has helped drive down costs for communications and given companies more flexibility in terms of work location and work hours. This has allowed employees to provide help desk support to customers at all hours of the day.
New mobile phones such as Blackberries, Iphones, etc. have given workers the flexibility of checking emails as well as surfing the internet. This allows remote working to be a possibility, thus improving help desk support from the company. With the set-up of VPNs, employees can easily access company databases and work off the company servers. All these tools help companies provide the best available service desk support to their customers and allows companies to provide customers with around the clock help desk support which will eventually create happier customers.