Latest Help Desk Software News
Vivantio increases functionality with new version of Vivantio Service Desk
Vivantio introduces additional service desk automation tools for simple management of call escalation Europe, Australia and North America (January 21, 2008) – Vivantio, the leading service desk software provider, has released the latest version of its highly successful Vivantio Service Desk software. The latest version 2.3 includes many new innovations and also incorporates suggestions and […]
Citrix Online Develops New Remote Support Solution to Solve Unique Needs of Small Businesses
Users Offered Significant Voice in Final Development of Citrix GoToAssist Express SANTA BARBARA, CA (January 07, 2008) – Citrix Online, a division of Citrix Systems, Inc. (Nasdaq: CTXS), is in the final development of Citrix® GoToAssist® Express, a new, easy-to-use remote support solution purpose-built for small businesses and professionals who need to support their clients. […]
PerlDesk Version 4.0 Makes Satisfying Customer Inquiries Easier Than Ever
The latest release of PerlDesk, a help desk and email software solution, makes providing great customer service simpler than ever. Version 4.0 offers major enhancements to the interface, helping customers find answers easily. On the back-end, help desks will applaud functionality improvements for tr Brentwood, United Kingdom (December 13, 2007) – Companies that deliver great […]
BMC ProactiveNet Analytics Protects Customers with Critical IT “Early Warning System”
* Automated Self-Learning Reduces Time From Problem Detection To Resolution by 90 Percent * Customers Experience 10 Times Quicker Time To Value * Key Integrations With Existing IT Investments Extend Value Of BSM LAS VEGAS (November 27, 2007) – BMC Software (NYSE: BMC) today announced the release of BMC ProactiveNet Analytics, a highly sophisticated “early […]
Tech Support Agents Team Up to Tackle Industry Challenges with Citrix GoToAssist
Remote Support Solution Turns Collaboration into Competitive Edge SANTA BARBARA, Calif. (September 25, 2007) – As technology adoption rates increase and new products penetrate the marketplace, the technical support industry is experiencing sky-rocketing demand while struggling to keep up with service challenges. John Ragsdale, vice president of research for the Service & Support Professionals Association […]