Latest Help Desk Software News
Parature Feedback(TM) Empowers Organizations to Move beyond Customer Satisfaction to Customer Loyalty
Organizations Can Easily Manage Customer Feedback to Instantly Gauge Customer and Account Happiness Vienna, VA (August 27, 2009) – Parature, a global leader in on-demand customer service software, announced today how its integrated customer feedback feature is empowering organizations to not only achieve customer satisfaction, but obtain customer loyalty. By enabling them to obtain valuable […]
Numara Software Shares Key Strategies for Service Management Success in Today’s Economic Environment
New Video Features Tips from a Leading Analyst Firm on How to Achieve Continuous Improvement and Better Business Alignment Tampa, Fla. (August 24, 2009) – Numara® Software, Inc., a leader in service desk management solutions for IT professionals, today released a video featuring insight and advice from two service management experts: David Coyle, research VP […]
Parature Announces Mobile Application for the iPhone
Customer Service Software Suite Offers High Demand Advanced Mobile Technology to Reduce Customer Effort Vienna, VA (August 18, 2009) – Parature, a global leader in on-demand customer service software, announced today a mobile application for the iPhone. This application empowers customers to be proactive and engaged in their campuses, communities and organizations by providing access […]
Parature Releases Free White Paper on Effective Strategies for Coaching Service Teams to Success
White Paper Explores a Fresh New Approach for Coaching Customer Service Professionals Vienna, VA (August 18, 2009) – Parature, a global leader in on-demand customer service software, announced today the release of a free white paper offering customer service and support professionals effective strategies for coaching their service teams to success. The white paper entitled […]
Oryx Align strengthens its offering with Numara Track-It!
Numara Track-It! help desk solution enables the IT services sector to manage its clients’ growing and increasingly complex IT needs and demands Reading, UK (August 17, 2009) – Numara® Software, Inc., a leader in help desk management solutions, announced today that Oryx Align, one of the rising stars in IT services, has chosen to implement […]