Latest Help Desk Software News
Parature Announces New CEO Tim Davenport
Seasoned Software Industry Veteran Joins Company to Lead Growth Strategy Vienna, VA (October 13, 2009) – Parature, a global leader in on-demand customer service software, announced today that Tim Davenport has been appointed as CEO to lead Parature in its next stage of growth. A successful executive with an impressive track record in the software […]
Crowdsourced Content and Sharing Activity in Spiceworks More than Doubles in Six Months
New Scripts Library Provides Easy Way for IT Pros, MSPs and Tech Vendors to Share and Rate Custom Scripts that Automate IT Tasks AUSTIN, Texas (October 09, 2009) – Spiceworks(TM), Inc., provider of the first free social IT management application for small and medium businesses, today announced that crowdsourcing activity by its user community of […]
NHS Delivers Critical Support Using Numara FootPrints
Numara FootPrints drives the creation of improved service desk workflow processes Reading, UK (September 30, 2009) – Numara® Software, Inc., a leader in service desk management solutions, announced today that Dorset Healthcare NHS Foundation Trust has purchased its service desk solution, Numara® FootPrints®, to deliver a more efficient service to the Trust’s users. Dorset Healthcare […]
Parature Releases Free White Paper on Customer Emotion as it Relates to Retention
White Paper Explores How Emotionally Engaging Customer Experiences Can Improve Customer Retention Vienna, VA (September 25, 2009) – Parature, a global leader in on-demand customer service software, announced today the release of a free white paper offering customer service and support professionals insight into customer emotion and how it relates to customer retention. The white […]
Spiceworks Named “Top 10 B-to-B Web Site” by BtoB Magazine
Spiceworks Community One of the Best Places for Brands and IT Professionals in Small and Medium Businesses to Connect Online AUSTIN, Texas (September 25, 2009) – Spiceworks(TM), Inc., which provides the first free social IT management application for small and medium businesses, today announced that its online community of IT professionals (www.spiceworks.com/community) was named one […]