Latest Help Desk Software News
FrontRange HEAT® Achieves PinkVERIFY
Organizations benefit from OUT-OF-THE-BOX advanced service management functionality Pleasanton (January 12, 2010) – FrontRange Solutions, the developer of help desk and service management software for mid-sized and distributed enterprises today announced that its HEAT version 9.0 help desk solution has achieved PinkVERIFY(TM) status and is now compatible with Information Technology Infrastructure Library (ITIL®) V3 through […]
Upgrading to PHP 5.3? Read this first
N/A (January 04, 2010) – This post does not affect you if you are a hosted with Kayako.Zend and Ioncube decoders are not yet available for PHP 5.3If you wish to run Kayako software on your own web servers, a Zend or Ioncube PHP decoder is required. At the time of writing, neither Zend or […]
Parature Announces Doug Lipp, Former Head of Training at Disney University, as the Keynote Speaker for its Worldwide Users’ Conference
ParaFest â??10 to Feature Respected Author and Speaker on International Leadership, Customer Service and Change Management Vienna, VA (December 29, 2009) – Parature, a global leader in on-demand customer service software, announced today that Doug Lipp, respected author and speaker on international leadership, customer service and change management will be the keynote speaker at ParaFest […]
Playfish Selects Parature Customer Service(TM) Software
Paratureâ??s Dynamic Software Suite for Gaming Enables Smart, Efficient Support for London-Based Social Games Leader Vienna, VA (December 22, 2009) – Parature, a global leader in on-demand customer service software, announced today that Playfish has selected and implemented Parature Customer Service(TM) software to support its customers. Playfish develops and publishes video games on social networks […]
BMC Software Receives Award for Financial IT Product and Solution Recommendation
BMC Software Receives Award for Financial IT Product and Solution Recommendation BEIJING, China (December 22, 2009) – China ComputerWorld Media Group’s New Finance World magazine named BMC Software’s (NASDAQ: BMC) BMC Service Automation and BMC ProactiveNet Performance Management recipients of the 2009 Financial Information Technology (IT) Product and Solution Recommendation Annual Award. As an authoritative […]