A Service Desk Software Comparison Can Help You Visualize Features Given the plethora of help desk software options from which to choose, finding the one which will enable your business to most effectively manage customer support tasks can feel burdensome. A service desk software comparison can help you begin to sort out what features are […]
Helping Your Business Build Customer Satisfaction Customer satisfaction is pivotal to the success of your business. The surest indicator as to how well your business is performing is the level of satisfaction your customers experience with every business interaction. When your clients make a service request, how quickly and capably is your helpdesk staff responding? […]
No customer wants to contact your help desk and experience a dry, tired voice on the other end that sounds like they’d rather be anywhere else. If you want to boost morale among your help desk team, consider using a help desk SaaS strategy. Complicated data about your customers will be right there on easy-to-navigate […]
An exciting element of help desk technology to consider is the virtual help desk. The advantages of a virtual help desk are many. It’s virtual, so it’s not your people handling the help desk calls on-site. It’s a help desk, so it handles some essential help desk processes for you at a typically lower cost […]
Right in the palm of your hand can be your ability to run, manage, analyze and optimize your help desk system with SysAid’s new phone application for Windows Phone 7 (WP7). It’s just one of the ways help desk technology is advancing, and SysAid is one vendor who is on the forefront. What’s Intriguing About […]