In your role of being responsible for selecting the right customer support software for your company, it is important that you select the best. But how do you determine what is best for your company? The hard truth is that what works well in your neighbor’s environment could completely fail in yours. This is true […]
If your primary focus within your organization is customer service, you know how important the customer experience is to your bottom line. This is not to say that every satisfied customer immediately buys more, but most satisfied customers are repeat customers and it is much cheaper to keep a current customer happy than to acquire […]
If your company is of any size, you really cannot continue to function at an optimal level without an IT service desk software package. There are several things that are true about every business. One is that no company is perfect, not even yours. Being able to help your customers effectively and efficiently, both internal […]
Meet TechExcel ServiceWise TechExcel was founded in 1995 and is a 100% privately owned software solutions company. Their corporate headquarters are located in Lafayette, CA, with satellite offices in North Carolina, China, UK and Japan. TechExcel has 1,500 satisfied customers in 43 countries and their solutions are used by 20% of Global 500 companies. TechExcel […]
A help desk solution can make your business life smoother and more productive. Your best bet to find the right solution for your needs is to give some forethought as to how you want your help desk to function. With that in mind, check out available help desk solutions that fit your budget and goals. […]