An on-premise help desk software solution that you buy and install on your company’s servers technically makes you the “owner” of the help desk operations. This “ownership” can be seen as providing more security, even if security is not actually increased. The main advantage of having an on-premise, installed software is that it has a […]
Latest trends in help desk software show that phone-based support is still the most popular. The cost of phone-based support is going down all the time. The number of incidents is on the rise; support organizations state that this is due to the increase in frequency of upgrades and new installations. Within the IT industry, […]
You need to consider your requirements and IT capabilities before you assess help desk software with respect to your expectations from it. Would you want to outsource your help desk capabilities or would you rather have them in-house? Both have their benefits depending upon your needs and goals. Get answers to the following questions: What […]
Before you invest any time and money in searching for a help desk solution, it is important that you do a check on how best your business can benefit from deploying a help desk solution. Check if your business would be better served by a more formalized approach to problem resolution so that problems that […]
There are many advantages, benefits and features help desk software has to offer. The benefits can be divided into benefits for users, benefits for help desk staff, those for the management, and those for the enterprise. Help Desk Software End-User Benefits A single reference point for reporting issues. A common point-of-call helps save time and […]