The goal of any help desk is to be the focal point of contact between users and an organization. Having an ordered, proficient and high-quality help desk is the dream of every company, but for many organizations, budgetary concerns prevent management from achieving this objective. Customers don’t care about your business constraints. They expect a […]
Help desk software can not only help to ensure that all issues are dealt with in an efficient and timely manner; it can automate a large part of the process leading to reductions in overhead. The best help desk software will be able to support the IT help desk by: Automatically creating work orders and […]
Not all business can afford to have an office in each area of its operations. Because more people are traveling to get their work done, this mobile workforce has unique support needs. But mobility means more than just people traveling to different locations. With mobile devices like laptops, tablets, and smartphones being used by almost […]
A web-based help desk may be an attractive alternative to an on-premise solution for a number of reasons. Instead of having to deal with maintenance, updates, upgrades and fault repair, the supplier takes responsibilities for these aspects should any issue or problem occur. Web-based help desk are growing in popularity and the large number of […]
Buying and installing help desk software on a business’ own servers does make the company the “owner” of its support operations. But this “ownership” often provides a feeling of security with little substance behind it. The main advantage of having installed software is that it involves a one-time purchase fee with no ongoing rentals or […]