A recent U.K. study says that when it comes to improvements to their IT departments, most businesses said they will strive to do better in the coming months, at a lower overall cost. Specifically, more than 40 percent of the companies surveyed said they would meet these goals within the realm of Information Technology Service […]
No company can survive in today’s competitive marketplace without providing customers first-class service and support. What’s more, customers have increasingly come to expect this support to be free and available 24/7. But most small to mid-sized companies simply cannot afford the expense of paying highly trained experts to staff a customer service phone line or […]
When a computer or network becomes slow, unreliable or stops working completely, every second that it is not used costs money. The problem with computers is that while they are designed for ease of use, this leads to a complexity of design that makes any major rectification a serious issue, which will usually need the […]
The IT service management (ITSM) system is a vital cog in overall company operations. ITSM goes beyond the basic help desk proposition to serve as a central focal point for all IT-related issues. These issues may include: incident management and problem management, configuration management and change management, and other issues such as capacity and continuity […]
Mistakes happen and issues come up unexpectedly. As such, quick problem resolution is important to drive business growth. External stakeholders and customers get frustrated with long delays when their problems aren’t solved, and it may be difficult for them to even get an acknowledgment to a service request. Employees can also find themselves in a […]