Is comparing helpdesk software something you may be avoiding, or possibly procrastinating about? Because you need sophistication, but you also need flexible, powerful options that aren’t too complicated for your team to know how to use. You also know you need a fast return on the investment and a price tag that won’t be out […]
A help desk software comparison is an important step to take before buying a web help desk solution. If you have an online presence, a help desk is a vital part of your operations. But which solution is the best fit for you? Doing a help desk software comparison is a key step to ensuring that […]
Are you missing opportunities for customers to maintain contact with you? Are people within your company having trouble with their systems? Are technical issues not being tracked properly, making finding solutions difficult? If there are stakeholders inside and outside of your company looking for help, and having trouble finding it, perhaps a web help desk […]
Service desk software is something that nearly all companies are using in the digital age. This software has made technical service teams more efficient, made customers more satisfied with the service they have received, and has saved companies a lot of money over the years. One way to make sure that service desk software is […]
Information Technology Infrastructure Library (itil) is designed to help information technology groups provide better service and describe proper practices and checklists for nearly any procedure an organization needs. It is published in a book series and is a registered trademark of the UK’s Office of Government Commerce. Published in May of 2007, itil v3 is […]