The University of Arizona was struggling with an outdated IT environment that limited its ability to deliver optimized services through its help desk. The institution needed a way to keep pace with the growing demand for business intelligence, the tracking of research and reliable records for divisions such as finance, payroll, human resources and more. […]
In the cloud computing space, no company owns as much of the market as Salesforce.com. Now, the pioneer is sharing its plans to upgrade the Force.com platform that will benefit all users, especially those in the Help Desk space with new solutions. Bob Beauchamp, BMC Chairman and Chief Executive, along with Salesforce.com CEO Marc Benioff, […]
The BMC Remedy Service Desk solution is an incident and problem automated workflow solution that helps eliminate redundant incidents and promotes user self-service so that the amount of incidents to be handled by the help desk staff is reduced. The service desk is transformed from being a tool of reactive action to being proactive and […]