Category: Vendor Profiles

Autotask

Jun 11, 2008 | Autotask | 0 comments

Autotask is a web-based business management solution targeted at IT service providers. It enables auto management of people, projects, and processes. Autotask is also used by professional service organizations that include architecture, engineering, construction, government contractor, accounting, advertising, design, marketing, public relations, law firms, manufacturers, resellers and telecom companies. Autotask helps you get the right […]

Epicor

Jun 11, 2008 | Epicor | 0 comments

Epicor’s hosted help desk software enables you to monitor different service level agreements and empowers your service desk to be a part of the solution of managing IT processes. Epicor is ITIL-compliant and has been certified by Pink Elephant, a well-known IT service management and consultant. The Epicor IT Service Management software enables end-to-end tracking […]

HEAT/ITSM

Jun 11, 2008 | HEAT/ITSM | 0 comments

HEAT Service and Support from FrontRange scores high on flexibility and easy automation of routine tasks. Functions offered by HEAT include incident tracking, inquiry tracking, and case management. HEAT confirms to ITIL best practices and several of its components have been verified by Pink Elephant. HEAT is easy to deploy, training is bolstered by an […]

Soffront

Jun 11, 2008 | Soffront | 0 comments

Soffront Customer Help desk solution enables smooth management of customer support tickets from the raising of one to its satisfactory resolution. Soffront help desk allows easy configuration of your workflow so that the support processes can be executed systematically. Automatic customer notification when a ticket is closed. Measure customer satisfaction via electronic surveys. The Soffront […]

TechExcel

Jun 11, 2008 | TechExcel | 0 comments

TechExcel offers an integrated help desk solution that allows your business to move beyond reactive measures and proactively work for customer satisfaction. The TechExcel Service Suite offers your business process-driven incident management, role-based privilege sets and automated actions. The improvement in visibility and automation leads to faster ROI, improved service levels, and a reduction in […]

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