Kayako, the help desk software solutions provider, recently launched their latest generation of help desk software, Kayako 4. Kayako offers a web-based customer support solution that has hundreds of new features. The new Kayako help desk software solution was updated to improve scalability, reliability and customizability. The added features include new automation tools, a trainable […]
Aeroprise and BMC Software recently collaborated on a project which aimed to make BMC Software’s Service Desk Solution accessible off of cell phones. Its main focus was to make the Service Desk Solution compatible with Research in Motion’s Blackberry phone. This new collaboration should provide companies with tools that make it easier to provide IT […]
With the recent trouble in the economy, companies are struggling to stay afloat. As revenues continue to shrink and credit markets continue to stay frozen, budgets are becoming increasingly tight as companies are unable to make the investments necessary to grow their businesses. This has made it hard for companies to explore new software products […]
VisionWorld.com has announced the release of its help desk solution, Vision version 1.0. This new help desk solution should provide a company with a number of features that help businesses better manage and track their company help desks. Many features such as Email Management, Issue Tracking, Knowledgebases, etc. should aid companies in provide superior support […]
Technology continues to become a lot more innovative and creative as software providers continue to try to provide the most effective and convenient solutions available. Bomgar’s remote access support software is an example of the innovation needed in today’s software market. In the high paced world we live in today, it has become necessary to […]