PSA has enjoyed great success with its PRONTO-Xi Enterprise Resource Planning (ERP) Software and to build on this momentum, the company is preparing to launch its new PRONTO-Xi Help Desk service offering set to hit the market in January 2011. The PSA Help Desk is designed to ensure customers can receive the prompt service they […]
Help desk support can be difficult to access and provide in remote situations, especially on a large college campus. To help address these challenges, Dublin City University deployed the LogMeIn Rescue. With this help desk application, students and staff across campus can leverage web-based remote support. LogMeIn Rescue is LogMeIn’s flagship support product that enables […]
PC Helps, a company focused on delivering quality solutions and specialized expertise for the help desk space, has added more than 80 new clients in 2010 and expanded or renewed valuable service agreements with many more. As the company enjoys this strong growth, they have identified two key trends that are helping to drive this […]
The University of Arizona was struggling with an outdated IT environment that limited its ability to deliver optimized services through its help desk. The institution needed a way to keep pace with the growing demand for business intelligence, the tracking of research and reliable records for divisions such as finance, payroll, human resources and more. […]
In the cloud computing space, no company owns as much of the market as Salesforce.com. Now, the pioneer is sharing its plans to upgrade the Force.com platform that will benefit all users, especially those in the Help Desk space with new solutions. Bob Beauchamp, BMC Chairman and Chief Executive, along with Salesforce.com CEO Marc Benioff, […]