Consolidated Service Management Allows IT Departments to Address Process Tracking and Automation Issues in Departments Outside of IT Tampa, Fla (March 24, 2010) – Numara Software, Inc., a leader in service management and asset management solutions for IT professionals, today announced new customer survey results that show that nearly 80 percent of respondents have recognized […]
N/A (March 19, 2010) – By building a well organized and easy to navigate knowledgebase, your customers get encouraged to search and find their own answers to simple queries. The more knowledge that can be collected and reused, the more agent time can be spared and the faster issues can be diagnosed and resolved.The larger […]
FrontRange HEAT 9.5 features key enhancements in Self Service & Knowledge Management Pleasanton (March 16, 2010) – FrontRange Solutions, the leading developer of Service Management solutions for medium-sized and distributed enterprises today announced that it will showcase its latest version of the award-winning HEAT® help desk solution at the HDI 2010 Annual Conference & Expo […]
N/A (February 23, 2010) – We are pleased to announce that a new stable release of SupportSuite, eSupport and LiveResponse (3.70.01) is now available from the Members’ Area. Hosted customers can use their one-click upgrade facility in the same place.Features, notes and highlights:Resolves 52 issues, fixes 45 bugs.Resolves 12 security issues.Enhanced cross-site request forgery protection.Enhanced […]
Numara Track-It! helps Clarkson Wright & Jakes take control of its software assets and licensing. Reading, UK (February 22, 2010) – Numara® Software, Inc., a leader in service management and asset management solutions for IT professionals, announced today that Clarkson Wright & Jakes LLP, a leading regional solicitors firm serving private individuals, businesses and organisations […]