Vivantio introduces additional service desk automation tools for simple management of call escalation Europe, Australia and North America (January 21, 2008) – Vivantio, the leading service desk software provider, has released the latest version of its highly successful Vivantio Service Desk software. The latest version 2.3 includes many new innovations and also incorporates suggestions and […]
Users Offered Significant Voice in Final Development of Citrix GoToAssist Express SANTA BARBARA, CA (January 07, 2008) – Citrix Online, a division of Citrix Systems, Inc. (Nasdaq: CTXS), is in the final development of Citrix® GoToAssist® Express, a new, easy-to-use remote support solution purpose-built for small businesses and professionals who need to support their clients. […]
* Automated Self-Learning Reduces Time From Problem Detection To Resolution by 90 Percent * Customers Experience 10 Times Quicker Time To Value * Key Integrations With Existing IT Investments Extend Value Of BSM LAS VEGAS (November 27, 2007) – BMC Software (NYSE: BMC) today announced the release of BMC ProactiveNet Analytics, a highly sophisticated “early […]
Remote Support Solution Turns Collaboration into Competitive Edge SANTA BARBARA, Calif. (September 25, 2007) – As technology adoption rates increase and new products penetrate the marketplace, the technical support industry is experiencing sky-rocketing demand while struggling to keep up with service challenges. John Ragsdale, vice president of research for the Service & Support Professionals Association […]
Employee-Owned Van Meter Industrial Secures Over Twenty Locations Using Innovative Help Desk Software Cedar Rapids, Iowa (July 10, 2007) – Van Meter Industries, a top US electrical distributor, announced today that it has implemented TechExcel ServiceWise over competing solutions to help their IT organization better manage more than 500 PCs across its infrastructure and sister […]