White Paper Explores the Latest Techniques and Skills for Managing Challenging Customer Interactions Vienna, VA (January 26, 2009) – Parature, a global leader in on-demand customer service software, announced today the release of a free white paper offering customer service and support professionals insight into appropriate skills and techniques for managing challenging customer interactions. The […]
Communications Skills Expert Rich Gallagher to Discuss Appropriate Techniques for Dealing with Difficult Customers Vienna, VA (January 23, 2009) – Parature, a global leader in on-demand customer service software, announced today that it will sponsor a free webinar, in partnership with TMC, offering customer service and support professionals appropriate skills and techniques for managing challenging […]
Parature Award for Outstanding Customer Service and Support to be Presented at ParaFest â??09 Vienna, VA (January 22, 2009) – Parature, a global leader in on-demand customer service software, announced today that nominations are open for its second annual Legend Makers award for excellence in customer service and support. Parature is dedicated to customer success […]
Internet Telephony Highlights GoToMeeting VoIP Capability; Customer Interaction Solutions Selects GoToAssist Express, GoToMeeting and GoToWebinar for Enhancing the User Experience SANTA BARBARA, Calif. (January 20, 2009) – Citrix Online, a division of Citrix Systems, Inc. (NASDAQ: CTXS), started off the new year with a flourish by capturing four product of the year awards for its […]
New Capabilities Allow Businesses with 500 Devices to Better Manage Their Networks AUSTIN, Texas (January 19, 2009) – Spiceworks(TM), Inc. today announced that the Spiceworks IT Desktop, the industry’s first free crowdsourced IT management application for small and medium businesses, is now able to support organizations with 500 devices – double the previous recommended limit. […]